Cornerstone Property Management

I have a language barrier. English is my second language. I feel like I'm being discriminated against by Cornerstone Management. It is difficult for me to express my thoughts, feelings, and needs clearly when communicating face-to-face or by phone in English. I'm a tenant of this house. On September 10, my house was flooded because the washer on the second floor broke down. The ceiling of the first floor, the wall of the first floor, and the second floor around the washer were damaged by water. (It was the second time of water leaked. there was water leaking from the washer in the middle of August.) My family got accommodation and have lived somewhere for 6 weeks. Women, Ang~ of Cornerstone Management is supposed to update me on the construction situation of my house. In the first week, my house was equipped with large warmers (fans) and dried the whole house for a week. And nothing went on for three weeks. I sent several emails to Ang~. She emailed me back once and said that she hadn't heard anything from the construction company yet. So I called ServPro directly, who worked on the drying process, and the ServPro guy said that the construction was not working because of the house owner's insurance. (Actually, the house owner's insurance company stopped by my house 9/11/23 and they inspected my house.) And then I waited another week or so. After that, Cornerstone Management still didn't contact me first. I spoke to Supervisor Bra~ on the phone because I was not able to wait any longer. The supervisor Bra~ said the construction would be completed in a week. The day to be completed is tomorrow (10/18/23). I stopped by my house this afternoon. I expected almost everything to be done. But my prediction was wrong. The construction on the second floor was not underway, and the broken washer was just left on the second floor. I discussed the construction schedule by phone with Cornerstone Management last week, and they said everything would be completed by tomorrow. When I stopped by my house this afternoon and thought that the carpet cleaning would be impossible until tomorrow. I called Ang~ again. She said she didn't know when the carpet would be cleaned. What a ridiculous situation this is!! How can I get in and live in that dirty house in that dust pit that has been empty for six weeks and all my walls and carpets in the house have been ripped off? It's ridiculous.!!! They said it would be completed by tomorrow, otherwise, they should have contacted me in advance. Because I have to extend my current accommodation again now. They never cared about my family's situation. They never contacted me first or told me about the construction situation. I always contacted them first and asked them to proceed with the construction. They should have told me the exact construction schedule. Because my family is now experiencing a very inconvenient situation and paying a lot of extra money. They are not paying any attention to the tenant's situation. I'm not telling a lie. This is true. It's really disappointing. One day I will buy a house. And I will never choose Cornerstone for management for my house.

Cornerstone has done a great job in managing my property and are very happy with their professional service. Brad and his team are very nice, professional, super-efficient and enjoyable to work with. They handled all repairs, maintenance, contracts and accounting tasks in a professional, efficient and timely manner. They strive and work hard with all parties involved, their accounting portal is easy to navigate and always keep a very high bar for the quality, turn-around times and complete customer satisfaction. I would highly recommend Brad and his fantastic team if you are looking for reliable and efficient property management! Thank you, Cornerstone!